What information we collect
You are not required to share personally identifiable information in order to use our EAP website. Personally identifiable information is information that can be linked to a specific individual, such as a name, address, phone number or email address. You can view most portions of our website without telling us who you are and without revealing any personally identifiable information. Using commercially available statistical reporting software, we do analyze numeric Internet Protocol (IP) addresses to monitor trends, manage our website, track visitor movement and click-through behavior and gather broad demographic information about our audience that is not personally identifiable. This information helps our staff better understand site usage patterns as well as the types of content and information that may help improve your experience on our site.
We gather personally identifiable information when you make a donation online, and when you request additional information from us to be delivered electronically or via mail. We never collect personally identifiable information without your express permission and we never collect information beyond that which is absolutely necessary to take the requested action.
We recognize that parents/guardians and caregivers are concerned about the privacy of their families and especially that of their children. Though not geared towards children, LICADD’s website meets published guidelines for safeguarding the privacy of children. We define children as those who are under the age of thirteen. We will not collect online contact or personal information about children without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and participation in the activity. Without prior consent, online information will only be used to respond directly to the child’s request and will not be used for other purposes. This information will not be distributed to third parties, be publicly posted or otherwise distributed without prior parental consent. Nothing will be done to entice a child, by the prospect of a special game, prize or activity to divulge more information than is needed to participate in the activity.
How we use personally identifiable information
We use the personally identifiable information you give us to process your requests for information and assistance via our website. Open Arms, its Internet Service Providers (ISP) and web host employ a variety of security measures designed to protect against the loss, misuse and alteration of the information under our control. Databases containing personal information are secured using high level encryption and complex passwords. Information is accessed only by approved EAP staff and approved contractors using established protocols and under close supervision.
Email you send to LICADD
If you choose to correspond with Open Arms via email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone. Any email we receive is read only by those individuals who are essential to answering the question(s) presented. As a general rule, you should never send personal health, financial or other sensitive information via email.
Disclosure to third parties
Personally identifiable data can only be accessed by authorized Open Arms personnel and its agents. We preserve the confidentiality, security and integrity of that information. We never share, sell, transfer or disclose personal information to third parties.
How to unsubscribe from mailing lists
Communications we send via email or U.S. mail provide information on how to unsubscribe quickly and easily. Those wishing to stop communications from Open Arms EAP can notify us via email, via phone at 516.747.2606 or via U.S. mail at 114 Old Country Road, Suite 114, Mineola, NY 11501 for prompt removal.
How to review or correct information you have provided
You may review the information we have about you, correct and/or change any or all of that information by contacting us via email, via phone at 516.747.2606 or via U.S. mail at 114 Old Country Road, Suite 114, Mineola, NY 11501.
How to contact us about privacy
You can also reach us via U.S. mail at:
Open Arms EAP/LICADD
114 Old Country Road, Suite 114
Mineola, NY 11501